Terms of service
General terms and conditions
1. Scope
The following Terms and Conditions apply to all orders placed via our online
shop. Our online shop is for consumers only.
2. Contractual partner, formation of contract
The contract is concluded with Matar Athletics GbR.
By placing the products in the online shop, we make a binding offer on our part
to enter into a contract regarding those items. You may place our products in
the shopping basket without obligation and amend your entries at any time prior
to submitting your binding order by using the correction facilities that are
provided for this purpose and explained during the ordering process. The
contract is formed by clicking on the order button which indicates your
acceptance of our offer concerning the goods contained in the shopping basket.
Once you have sent your order you will immediately receive a confirmation via
e-mail.
3. Contract language, saving of the contract text
The language available for contract formation is English.
4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges
are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
5. Payment
The following payment methods are basically available in our online shop:
Credit Card
With the submission of the order, you provide your credit card details. After
your identification as the legal cardholder, the payment transaction is
automatically carried out and charged to your card.
PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To
pay the invoice amount via PayPal, you must be registered there or register
first, identify yourself with your access data and confirm the payment
instructions to us. After submitting your order in the shop we instruct PayPal
to initiate the payment transaction.
SOFORT Online Bank Transfer by klarna
After submitting the order, you will be forwarded to the online SOFORT GmbH
website. In order to pay the invoice amount via SOFORT, you must be in
possession of a bank account that is activated for participation in online
banking, must identify yourself accordingly and confirm the payment instructions
to us. You will receive additional information during the order process. The
payment transaction will be carried out by SOFORT and debited to your account
directly thereafter.
Google Pay
In order to pay the invoice amount via Google Pay, you have to be registered
with the service provider Google, must have activated the Google Pay function,
identify yourself with your access data and confirm the payment order. The
payment transaction will be carried out directly after submitting your order.
Further information can be found during the ordering process.
Apple Pay
In order to pay the invoice amount via Apple Pay, you have to use the βSafariβ
browser, be registered with the service provider Apple, must have activated the
Apple Pay function, identify yourself with your access data and confirm the
payment order. The payment transaction will be carried out directly after
submitting your order. Further information can be found during the ordering
process.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.com), SveavΓ€gen 46, Stockholm, Sweden,
we offer you purchase on account as a payment option. Please note that Klarna
invoice is only available to consumers and that payment must be made to Klarna.
When buying on account with Klarna you always receive the goods first and you
always have a period of 14 days for payment. The complete terms and conditions
for the purchase on account can be found here
[https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0].
Shopify pay
Webseiten eigener Dienst
6. Retention of title
The goods shall remain our property until full payment is made.
7. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this
contract.
For consumers, statutory warranty rights governed by the law of the country
where the consumer has his habitual residence apply. Information on any
additional guarantees and their precise conditions that may apply can be found
next to the product and on specific information pages in the shop, if
applicable. Complaints can be submitted by consumers and businesses to our
contact details given in the supplier identification.
When you exercise your warranty rights and we deem it necessary to receive the
goods back in order to examine your complaint, you must send back the goods at
our cost to the address given above. We are committed to respond to any
complaint immediately, but no later than within 14 days of its submission.
Customer service: info@matar-athletics.com
8. Liability
We shall in any case be liable without limitation for claims due to damages that
have been caused by us, our legal representatives or legal agents
β’ for injury to life, limb or health
β’ for deliberate or grossly negligent breach of duty
β’ for guarantee commitments, where agreed
β’ towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and
direct damages at the time of contract conclusion.
9. Code of conduct
We have submitted to the following codes of conduct:
- Trusted Shop GΓΌtesiegel
- https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
10. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR)
which can be accessed at https://ec.europa.eu/consumers/odr/
[https://ec.europa.eu/consumers/odr/]. We are ready to participate in
extra-judicial dispute settlement proceedings before a consumer dispute
resolution body.
AGB [https://shop.trustedshops.com/de/rechtstexte/] erstellt mit dem Trusted
Shops [https://shop.trustedshops.com/de/] Rechtstexter in Kooperation mit
FΓHLISCH RechtsanwΓ€lte [https://foehlisch.com].